Selected Work
Marketplace systems where trust, ranking, and decision quality drive growth.
These are the four work threads I would want a Staff/L6 hiring manager to notice first: marketplace turnaround, scheduling reliability, personalized ranking, and AI work systems where delegation can be inspected, corrected, and reused.
45% relative conversion lift across 30+ experimentsMarketplace TurnaroundRebuilt the client marketplace around search, profiles, booking, matching, and decision quality.The work moved beyond isolated funnel tests into a shared marketplace roadmap for fit, feasibility, trust, and effort.Open supporting artifact11+ percentage-point cancellation reductionScheduling and Cancellation ReductionRebuilt scheduling workflows across product and operations to reduce first-appointment drop-off.The system focused on the moments where intent was high but confidence, feasibility, or follow-through broke down.Open supporting artifact~11% client retention improvementML Ranking and RetentionReplaced static marketplace ranking with real-time personalized recommendations.The shift made ranking a decision-quality system, not a static ordering problem.Open supporting artifactPersistent context, verification loops, and human approvalAI Work Homebase / Living ContextA product thesis for persistent workspaces where agents can inspect sources, remember context, ask for permission, and produce reusable artifacts.The thesis packages AI workflow thinking as product strategy: safe delegation requires memory, boundaries, review surfaces, and reusable outputs.Open supporting artifact